Experience Map
owl-listener/designer-skillsAn experience map shows the full picture of how people interact with your product or service. It captures every user touchpoint across different channels like websites, apps, emails, and in-person support. This helps teams understand the whole journey from start to finish.
The map is organized by phases such as awareness, onboarding, and advocacy. It includes layers for user actions, emotions, pain points, and opportunities. You can also see how different touchpoints connect and where data flows between them.
This skill is useful for new products, checking omnichannel experiences, and getting teams on the same page. It is best to map the current state first before planning improvements. Always use real research to make the map accurate.
Add Experience Map skill to your workflow
Global
mkdir -p ~/.claude/skills/experience-mapProject
mkdir -p .claude/skills/experience-mapSource Repository
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