Customer Research
anthropics/knowledge-work-pluginsWhen a customer asks a tough question, you need the right answer fast. This skill searches across many sources to find it. It checks your knowledge base, CRM notes, past chats, and even the web. Every finding comes with a clear source. You get a confidence score too. This helps you reply with facts, not guesses.
Support agents save time by not hunting through each tool one by one. The skill also gathers background on bugs or past conversations with the same account. It even suggests next steps when information is missing. You can trust the answer because you see where it came from.
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mkdir -p ~/.claude/skills/customer-researchProject
mkdir -p .claude/skills/customer-researchSource Repository
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