Draft Response
anthropics/knowledge-work-pluginsWriting a professional reply to a customer can be tricky. You need the right tone and the right words. This skill helps you draft a response that fits the situation and your relationship with the customer.
It works for many types of messages. You can answer a product question, respond to an outage, or deliver bad news like a delay. You can also use it for billing issues or feature requests you cannot build. The skill checks your draft for tone, accuracy, and clear next steps.
You can ask it to adjust the tone or make the message shorter or longer. It helps you avoid mistakes and keep the customer happy.
Add Draft Response skill to your workflow
Global
mkdir -p ~/.claude/skills/draft-responseProject
mkdir -p .claude/skills/draft-responseSource Repository
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