Ticket Triage
anthropics/knowledge-work-pluginsWhen a new support ticket comes in, it needs to be sorted and prioritized quickly. This tool helps you decide how important the issue is and who should handle it. It also checks if the problem is already known.
You provide the customer's message or issue description. The tool then categorizes the issue, assigns a priority level from P1 to P4, and looks for duplicate tickets or known bugs. It recommends which team should take the case.
A clear triage report is created with a suggested first response to the customer. This keeps support organized and saves time.
Add Ticket Triage skill to your workflow
Global
mkdir -p ~/.claude/skills/ticket-triageProject
mkdir -p .claude/skills/ticket-triageSource Repository
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