When a product must end, the message matters. This skill helps you write a clear and kind announcement about discontinuing a product or feature. It shows you how to explain the reason, the impact on customers, and the next steps.
A good end-of-life message keeps trust strong. It reduces confusion and makes customers feel cared for. You will learn to balance honesty with empathy and focus on helping customers move forward.
This approach works for retiring a product, migrating to a new platform, or sunsetting an old feature. Use it to turn a difficult change into a positive experience for everyone.
Global
mkdir -p ~/.claude/skills/eol-messageProject
mkdir -p .claude/skills/eol-messageSource Repository
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