Customer success managers can use this tool to keep an eye on how their customers are doing. It looks at things like how often they log in, if they are happy, and how many tickets they open. This helps spot customers who might leave soon.
The tool also finds customers who might want to buy more or upgrade their plan. It gives each customer a health score and puts them in a risk group like low, medium, or high churn risk. It works for big companies, mid-size businesses, and small ones too.
You run simple commands in your terminal to get results. No need for internet or fancy machine learning. It just uses your own customer data in a JSON file. This makes it easy to add to your daily work.
Global
mkdir -p ~/.claude/skills/customer-success-managerProject
mkdir -p .claude/skills/customer-success-managerSource Repository
Persona Customer Supportgoogleworkspace/cli
Track tickets respond to customers and escalate urgent issues fast
Customer Billing Opsaffaan-m/everything-claude-code
Safely handle customer billing issues like refunds and subscriptions with Stripe
Customer Researchanthropics/knowledge-work-plugins
Find accurate customer answers from all your sources in one step
Ticket Triageanthropics/knowledge-work-plugins
Sort support tickets by priority, find duplicates, and route to the right team
Customer Escalationanthropics/knowledge-work-plugins
Turn messy support issues into clear escalation reports for engineering
Draft Responseanthropics/knowledge-work-plugins
Draft professional customer replies tailored to any situation and relationship with the right tone
Gtm Enterprise Onboardinggithub/awesome-copilot
Keep enterprise customers engaged from contract to lasting adoption without the usual churn
Eol Messagedeanpeters/product-manager-skills
Write clear and caring messages when retiring a product or feature