Handle Complaint
anthropics/knowledge-work-pluginsCustomer complaints can be stressful. This skill helps you handle them from start to finish. It reads the complaint, pulls up customer history, and drafts a reply. It even suggests a fix to stop the same problem from happening again.
The skill works with emails from Gmail and tickets from HubSpot. If those are not available, you can paste the complaint text yourself. The skill will never send a response without your approval. You stay in control at every step.
You get a summary of the customer's situation, a draft response, and a pattern-based suggestion. Then you decide to send, edit, or take a different action. This saves time and makes sure every complaint is handled well.
Add Handle Complaint skill to your workflow
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mkdir -p ~/.claude/skills/handle-complaintProject
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